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EISENHOWER ARMY MEDICAL CENTER
U.S. ARMY MEDICAL DEPARTMENT
Patient Administrations

The Patient Administration Division provides unparalleled dedication and selfless service to the patients, clinical staff and employees of the Eisenhower Army Medical Center.

Admissions

Phone: 706-787-2059/2823

If you are scheduled for inpatient treatment or evaluation, please report to:

The Admission and Disposition Office, BLDG# 300 (main hospital), 11th Floor East, Room 11C48. Open 24 hours daily. Please bring proof of eligibility (Department of Defense identification card) and your physician's order to admit you (DA Form 4256).

Pre-Admission

If you are told that you need to be scheduled for surgery and need to be pre-admitted you should go to the ASC Clinic on the 6th floor with the correct documentation. The Pre-admissions office will give you a hospital card and other paper work. The ASC Pre-Admissions Clinic is open Mon - Fri: 7:30 a.m. - 4 p.m., except on Federal Holidays and training holidays. The telephone numbers are 706-787-2778 or 706-787-6022. The ASC provides services which include preoperative nursing interviews with preoperative and postoperative teaching, laboratory and EKG testing, anesthesia interview, social work, and community health consults. When you are instructed to pre-admit the following items should accompany you to the ASC:

  • Medical records
  • Military ID card
  • Hospital stamp plate (blue card)
  • Third-party insurance card
  • History (SF504) and physical examination (SF506) forms
  • Doctor's Orders (DA Form 4256)

Please prepare for an all day process when coming to the hospital for pre-admission. The pre-admission work-up can be completed anytime within 30 days prior to the scheduled date of your procedure but should be done at least 72 hours prior to the procedure date.

Uniform Business Office

Phone: 706-787-2048

Inpatient Records

Phone: 706-787-3457

The purpose of the patient record is for documenting the care of the patient. Whether the medical record format is paper-based or computer-based, beyond the main purpose of the documentation of patient care, the medical record is a tool for collecting, storing, and processing patient information. Inpatient records provide a means of communication between the physician and the other members of the healthcare team caring for the patient. All Patient record entries should be documented at the time the treatment they describe is rendered, provide a basis for evaluating the adequacy and appropriateness of care, provide data to substantiate insurance claims, protect legal interests of the patient, the facility, and the physician and provide clinical data for research and education.

DRG Information: 706-787-0097
Any questions or reports for DRG’s. Please allow three working days for requested information.

CODING ICD-9-CM AND CPT: 706-787-0097/0098/0181
Need a code for a diagnosis or procedure. Requests for code searches.

Analyzing records: 706-787-3457
Questions for the filing of forms within the Inpatient record. Record requirements, Army Regulation 40-66 and JCAHO.

Request for complete records: 706-787-3457
Providers who need complete Inpatient records. Please allow three working days for pull list. Request for inpatient records for patient care are completed within minutes. DDEAMC keeps records for five years since the patients last admission before we retire them to St.Louis.

Statistics: 706-787-2366

Outpatient Records

Phone: 706-787-8122

In Accordance With AR 40-66, medical records are the property of the United States Government. It is the responsibility of the Outpatient Records Section (OPRS) to ensure that medical records are safeguarded from loss, tampering, and from unauthorized release of information.

The hours of operation are as follows:

Medical Records Room (Connelly Health Clinic): Mon - Fri: 7 a.m. - 4 p.m.
EAMC Records Room: Mon - Fri: 7:30 a.m. - 4 p.m.

The following services are provided by the OPRS:

  1. Extract records for patients that have scheduled appointments (this service prevents patients from waiting in line in order to sign out their medical records because the medical record will already be at the appropriate clinic).
  2. Repair medical records IAW AR 40-66.
  3. File medical documentation in medical records.
  4. Provide eligibility statement for patients that have a prescription from a civilian physician.
  5. Transfer records and medical documentation to other Medical Treatment Facilities.
  6. Print medical warning tags (allergy tags).

Correspondence

Phone: 706-787-3365

The correspondence office provides the following services: forwarding of X-rays, lab reports, EKGs, and preparing medical statements (a release of information form is required). For insurance purposes, the following services are provided; legal requests (MVAs, subpoenas, SSA hearings, and risk management). Medical records may also be obtained from various facilities including military and civilian. The correspondence office also processes Veteran Affairs (VA) and social security administration requests and completes VA benefit forms for individuals who are disabled. Finally, if an individual needs medical records reproduced the correspondence office provides that service.

Medical Transcriptions

Phone: 706-787-8298

The medical transcription section to provides comprehensive and accurate medically acceptable patient treatment records such as medical histories, physical examinations, narrative summaries, consultations diagnoses and procedures, surgical reports and medical evaluation boards.

Air Evacuation

Phone: 706-787-8868/0097

In order to be Air-Evacuated to or from the Eisenhower Army Medical Center, you must have proper authorization from your physician and the Air Evacuation Office in your local Medical Treatment Facility. Your physician will prepare the AF 3899 and complete a Narrative Summary (specify Air-Evac). Ensure that your physician has signed the narrative summary; you or those who are assisting you will submit the form to your local Air Evacuation Office. Upon acceptance of completed, signed AF 3899 you will be entered into the United States Transportation Regulating and Command & Control Evacuation System.

Any treatment or medication that your physician prescribes for in-flight use must be listed on the AF 3899, even if you are able to self medicate.

Medication requirements are:

CONUS = 5-day supply of medications issued from your local pharmacy
OCONUS = 7-day supply of medications issued from your local pharmacy

Your local Air Evacuation Office will notify you if you are on the confirmed travel list, usually NLT 2200 hours the night before flight. During travel to and from the airport and while onboard a Medical Evacuation airplane, your treatment will be provided by medical personnel staffing the ambulance or aircraft. Please listen carefully and follow their instructions as they have specialized training in transporting patients with unique needs. Just like flying on a commercial airplane, seat belts or other forms of physical restraints are required at all times during the flight to ensure your safety. Air turbulence may cause major disruption onboard a plane transporting patients so you must follow instructions carefully as the onboard medical staff is highly experienced in dealing with emergencies.

Upon arrival, a military shuttle will greet you at Augusta Regional Airport and transport you to EAMC. If you are not admitted for inpatient care, you will be transported to the Warrior Transition Battalion for further disposition.

Navy/Marine Liaison

Phone: 706-787-0181

This office provides support and coordination for the U.S. Navy and Marine Corps who are medical evacuated or referred to Eisenhower Army Medical Center. Some of the primary duties of the Liaison are as follows:

  • Assist with Navy/Marine orders and transferring to next commands.
  • Tri-service medical boards for all Navy/Marine personnel.
  • Assist in decedent affairs for all active duty Navy/Marines.
  • Disability counselor for medical boards in coordination with Beaufort, Charleston, Jacksonville and the Atlanta area.
  • Exceptional family member program coordinator for the Southeast area
Telephone
Contact Information
Phone:

 

Chief, Patient Administration Division:
706-787-0988

 

Secretary Patient Administration Division: 706-787-0988

Patient Administration Division NCOIC: 706-787-7608

Hours: Mon - Fri: 8 a.m. - 4 p.m.
Location:
Room # 1015
300 East Hospital Road
Fort Gordon, GA 30905